Voice Agents
Quality Monitoring
Monitor transcripts, latency, and call quality.
Metrics to watch
- First response latency.
- Turn latency.
- Failed STT or TTS calls.
- Interrupted turns.
- Escalation rate.
- Average call duration.
- Cost per conversation.
Review loop
Review a sample of transcripts every week. Improve the greeting, shorten verbose responses, add missing knowledge, and tune escalation rules.