Voice Agents
Phone And WebRTC
Understand the two voice transport modes.
LeenOps supports two practical voice modes.
Browser WebRTC
Best for demos, internal testing, web app voice experiences, and low-latency interaction. It uses LiveKit and a real-time voice pipeline.
Phone calls
Best for customer-facing numbers, intake lines, and sales/support calls. Phone transports involve telephony webhooks and provider configuration, so test more edge cases.
Test matrix
- Caller interrupts the agent.
- Caller stays silent.
- Caller gives an unsupported request.
- Call drops mid-conversation.
- Provider key or quota fails.
- Transcript and debrief are stored after the session.