Voice Agents
Create A Voice Agent
Configure a voice agent mission, model, and behavior.
Setup steps
- Open Voice Agents.
- Create a new agent.
- Write the mission: what calls the agent should handle.
- Add instructions for greeting, tone, boundaries, and escalation.
- Attach knowledge bases or tools.
- Choose model, STT, and TTS providers.
- Test in a browser session.
Good voice instructions
- Use short sentences.
- Confirm important details back to the caller.
- Ask one question at a time.
- Say when the agent is unsure.
- Escalate instead of guessing when the task is high risk.