Chatbot
Train The Knowledge Base
Improve chatbot answers with source material.
What to add first
- FAQ pages.
- Pricing and plan descriptions.
- Refund, delivery, and support policies.
- Product manuals or service descriptions.
- Contact and escalation rules.
Test questions
Prepare a question set before launch:
- Pricing question.
- Support question.
- Cancellation or refund question.
- Product-specific technical question.
- Question that should escalate to a human.
If the chatbot cannot answer one of these clearly, add or improve the source material.