Chatbot
Conversations And Analytics
Review chatbot sessions and improve resolution quality.
What to monitor
- Number of conversations.
- Response latency.
- Unanswered or low-confidence questions.
- CSAT and message ratings.
- Knowledge gaps.
- Top intents.
- Domains using each API key.
Weekly improvement loop
- Review failed and low-rated conversations.
- Group them by missing knowledge, bad prompt, or product limitation.
- Add better source documents or rules.
- Retest the same question.
- Track whether the same issue drops next week.