Chatbot
Configure Branding
Customize appearance, greeting, and behavior.
Recommended settings
| Setting | Guidance |
|---|---|
| Bot name | Use a role name such as Support Assistant, not a fake person unless the client wants that. |
| Greeting | Keep it short and useful. |
| Primary color | Match the website brand color and check contrast. |
| Position | Bottom right for most sites; bottom left only if another widget already uses the right side. |
| Branding | Keep LeenOps branding on unless the plan or contract allows white label. |
Safe behavior
Give the bot explicit escalation rules. For example, billing disputes, medical/legal advice, safety-critical issues, and angry customers should be routed to a human.