Support Requests

Use a support request when the documentation, troubleshooting guides, or Leenops AI do not resolve an account, billing, or product issue.

Leenops support requests are separate from the Support module. The Support module is the helpdesk your organization uses with its own customers. The steps below contact Leenops Support.

Open a support ticket

You can start a request from any page in the Leenops dashboard:

Select the question-mark icon in the top-right header. Its tooltip reads Help & Support.
Select Open a Support Ticket.
Choose a category: Question, Bug, Feature, Billing, Account, or Other.
Enter a short subject and describe what happened, what you expected, and any steps that reproduce the problem.
Optionally attach screenshots by selecting the attachment control, pasting an image, or dragging images into the form.
Submit the request.

The active workspace, current page, browser, operating system, and account details needed for troubleshooting are added automatically. Leenops does not attach the contents of your business records.

Confirm that the request was received

After a ticket is recorded, the confirmation screen shows its ticket number in the format TKT-XXXXXX. Keep this number when discussing the request with the support team.

Leenops also sends a branded confirmation email to the email address on your account. The email includes the same ticket number and subject. Support replies are sent to that address as well.

If the confirmation screen says the request could not be recorded, the request does not have a ticket number and will not appear under My requests. Use the carried-over email option shown on screen or retry after checking your connection.

View all your requests

To open the complete request history inside your dashboard:

Select the question-mark icon in the header.
Select My requests.
Choose a request from the left-hand list.

The request center opens inside the normal Leenops dashboard, with your workspace sidebar and header still available. Selecting another request updates only the request detail area.

By default, the list shows requests sent from the active workspace. Use All workspaces in the Help & Support panel when you need to locate a request sent from another workspace.

Follow and update a request

The request detail shows:

Ticket number, subject, status, and submission date
The original message and attachments
The conversation with Leenops Support
A reply box for sending more information or screenshots

Select a request to read the conversation, then enter a reply and send it. Resolved or closed requests can be reopened when additional help is needed.

If a request is missing

First select All workspaces to rule out a workspace filter. Then confirm that the ticket number appeared on the success screen or in the confirmation email.

If you received a ticket number but the request is still missing, email

support@leenops.com and include that number. Do not submit the same request repeatedly.