Connect Data

LeenOps agents need context. For customer support this is usually website pages, FAQs, product docs, policies, and historical conversations. For technical products it may include manuals, standards, runbooks, and API docs.

Knowledge base sources

• Upload PDFs, markdown, CSVs, and other approved files.
• Add important website URLs for crawling or manual ingestion.
• Split unrelated products into separate knowledge bases.
• Add metadata such as product, country, language, version, and document type.

Integration sources

• GitHub for repositories, issues, and developer tasks.
• Google Search Console for SEO workflows.
• Workestra or other external systems through scoped integrations.
• Hermes telemetry for private deployments.

Quality checks

Ask five common questions before launch. If the answer is vague, add better source documents or rewrite the agent instructions.